KEYNOTES
William Sinunu offers insightful and entertaining keynotes to a variety of audiences, from corporations like Citigroup, JetBlue Airways and Sun Life Financial to colleges such as Johns Hopkins, New York University and Purdue University. Although all material is customized, below you will find four sample presentation topics for corporations (front line employees, managers) and universities (administrators, students).
Cultural Chameleons: The Importance of Delivering Culturally Sensitive Customer Service
Front line Employees will:
- Learn How and Why Cultural Adaptation = Quality Service
- Gain Insight into a Variety of Cultural Values, Norms and Mores
- Move Down the Cross-Cultural Understanding Curve
- Understand Culturally Based Communication Styles
- Shift Customer Delivery Strategies to Meet Cultural Expectations
Culturally Savvy Leadership: 5 Tips for Creating a Global Organization
Managers will:
- Choose From a Variety of Exercises to Build Departmental Cultural Competence
- Create a Framework to Move Divisions Down the Cultural Learning Curve
- Build Teams and Unity by Embracing Diversity
- Understand the Importance of Walking The Talk
- Learn How to Create an Ongoing Format for Internal Quality Circles
Global Relationships: How to Build Your Own Dynamic International Community
Administrators will:
- Create a Framework for Rewarding /Respectful Cross-Cultural Relationships
- Understand Culturally Based Communication Styles
- Embrace Other Cultural Approaches to Life Challenges
- Expand International Student Database
- Bond with a Cross-Section of Students
Globally Hip: Expand Your Horizons for an Interactive World
Students will:
- Better Understand Other Cultural Norms/ Values
- Learn How to Gain Insight through Cross-Cultural Interaction
- Confront Internalized Ethnocentric Thoughts/ Behaviors
- Understand the Relevance of Language and Gestures
- Gain a Sense of Cultural Curiosity for Ongoing Education